IT support tech

IT Support tech An IT support technician is responsible for helping customers and consumers understand how to use and fix their computers or other various technologies. You may receive complaint calls about malfunctioning equipment and have to diagnose the problem over the phone and help the customer solve the problem if possible. Technicians must be extremely knowledgeable about the equipment they are providing support for so as to best assist the customer.

The technician that supports an organization’s IT environment understands the customer, consumer, and internal staff member computing needs. The technician assists this clientele by addressing the hardware and software issues that delay workplace productivity.

Technicians possess an array of practical knowledge that enables them to deal with numerous problems of technical support of the department. They install and upgrade user software, maintain operational documentation and provide remote and on-site support.

The technician can enhance effectiveness on the job as well as their career prospects by continuously learning new skills and gaining new IT certifications.

desktop support job description

Desktop support job description Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Ensure that work is carried out within agreed service levels and in accordance with department guidelines.

Desktop Support Engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

Knowledge – Know your way around desktop hardware, software applications, operating systems and network connectivity. Problem solving – Resolve problems while maximizing efficient use of computing resources. Teamwork – Work well in a team-oriented environment.

premise technician salary

Responsible for the installation of U-verse, Voice, Internet, & Direct TV services. Install and rearrange inside and outside wiring while adhering to company policies. Educate customers on service features, U-verse APP, billing, and equipment functionality.

The typical AT&T Premise Technician Salary makes $24 per hour. Premise Technician hourly pay at AT&T can range from $17 - $25.Average AT&T Cable Technician yearly pay in the United States is approximately $56,809, which is 26% above the national average.

AT&T Inc. pays its employees an average of $21.36 an hour. Hourly pay at AT&T Inc. ranges from an average of $12.19 to $41.53 an hour.

What you'll do as an AT&T Premises Technician: Educate customers on service features and functionality, verify all services are working correctly, install and rearrange inside wires, possibly work in small confined spaces or a loft, work with hand tools, work outdoors in all kinds of weather.

what is a premise technician

what is a premise technician?

Premise Technicians work for telecommunication companies and are responsible for installing services such as TV, Internet, and phone. ... Associate's Degrees in a technical field are common among Premise Technicians.

Our Premises Technicians work both inside and outside and are responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services. ... Premises technicians are responsible for doing the work associated with delivering U-verse to our customers.
 that is at least seven (7) years old from the time of your release. From the research that we have done it seems as if AT&T is not a very felon friendly employer.

Our Premises Technicians work both inside and outside and are responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services. ... Premises technicians are responsible for doing the work associated with delivering U-verse to our customers.

networked computer definition

A Networked computer definition  as printers and CDs), exchange files, or allow electronic communications.  Two very common types of networks include: Local Area Network (LAN) Wide Area Network (WAN)

A network is a collection of computers, servers, mainframes, network devices, peripherals, or other devices connected to one another to allow the sharing of data. An excellent example of a network is the Internet, which connects millions of people all over the world.

A network is a collection of computers, servers, mainframes, network devices, peripherals, or other devices connected to one another to allow the sharing of data. An excellent example of a network is the Internet, which connects millions of people all over the world.

Networks are used to:

• Facilitate communication via email, video conferencing, instant messaging, etc.
• Enable multiple users to share a single hardware device like a printer or scanner.

what does network mean

What does Network mean? A computer network can be described as a system of interconnected devices that can communicate using some common standards (called protocols). These devices communicate to exchange resources (e.g. files and printers) and services.

The two computers are directly connected using a cable. This small network can be used to exchange data between just these two computers.

The TCP/IP suite is a set of protocols used on computer networks today (most notably on the Internet). It provides an end-to-end connectivity by specifying how data should be packetized, addressed, transmitted, routed and received on a TCP/IP network. This functionality is organized into four abstraction layers and each protocol in the suite resides in a particular layer.

Networks types

Generally, networks types are distinguished based on their geographical span. A network can be as small as distance between your mobile phone and its Bluetooth headphone and as large as the internet itself, covering the whole geographical world.

A Personal Area Network (PAN) is smallest network which is very personal to a user. This may include Bluetooth enabled devices or infra-red enabled devices. PAN has connectivity range up to 10 meters. PAN may include wireless computer keyboard and mouse, Bluetooth enabled headphones, wireless printers and TV remotes.

A computer network spanned inside a building and operated under single administrative system is generally termed as Local Area Network (LAN). Usually,LAN covers an organization’ offices, schools, colleges or universities. Number of systems connected in LAN may vary from as least as two to as much as 16 million.

The Metropolitan Area Network (MAN) generally expands throughout a city such as cable TV network. It can be in the form of Ethernet, Token-ring, ATM, or Fiber Distributed Data Interface (FDDI)

lan meaning

Lan meaning is local-area network (LAN) a computer network that spans a relatively small area. Most often, a LAN is confined to a single room, building or group of buildings, however, one LAN can be connected to other LANs over any distance via telephone lines and radio waves.

A local-area network connects the computer hardware in a localized area such as an office or home. Typically,LANs use wired connections to link the computers to each other and to a variety of peripheral devices such as printers. users can communicate with each other by chat or email.

Generally, LANs transfer data at much faster rates than telephone line connections, but are limited in the number of computers they can support and the distances they can transfer data. LANs can connect to other LANs over telephone lines, satellites or radio waves, creating what's known as a wide-area network (WAN). The world's largest WAN is the Internet. 

Generally, LANs involve a lot of wires and cables that can prove to be a nuisance. Wireless LANs (WLANs) carry out the same functions as a LAN, but without the clutter.

define lan

How do we define LAN? A local area network (LAN) is a collection of devices connected together in one physical location, such as a building, office, or home. A LAN can be small or large, ranging from a home network with one user to an enterprise network with thousands of users and devices in an office or school.

Regardless of size, a LAN's single defining characteristic is that it connects devices that are in a single, limited area. In contrast, a wide area network (WAN) or metropolitan area network (MAN) covers larger geographic areas. Some WANs and MANs connect many LANs together.

A LAN comprises cables, access points, switches, routers, and other components that enable devices to connect to internal servers, web servers, and other LANs via wide area networks.

The rise of virtualization has also fueled the development of virtual LANs, which enable network administrators to logically group network nodes and partition their networks without a need for major infrastructure changes.

Networking type

Three primary types of information networking type are in use today:

• Local-area networks (LANs) are found in small geographic areas, such as the floor of an office building.
• Metropolitan-area networks (MANs) are found in medium-sized geographic areas, such one or several city blocks.
• Wide-area networks (WANs) are found in large geographic areas, such as expanses that cross a state or country.

The following characteristics differentiate one network from another:

Topology? The physical or logical geometric arrangement of devices on the network. For example, devices, such as computers, routers, or switches, can be arranged in a ring (Token Ring and Fiber Distributed Data Interface [FDDI]) or in a straight line (Ethernet).

A local-area network (LAN) is a computer network spanning a small geographic area, such as a single building or floor within a building. One LAN can be connected to other LANs over any distance through media, such as telephone lines or radio waves. A system of LANs connected in this fashion is called a wide-area network (WAN).

what is a computer network

what is a computer network? A computer network is a set of connected computers. Computers on a network are called nodes. The connection between computers can be done via cabling, most commonly the Ethernet cable, or wirelessly through radio waves. Connected computers can share resources, like access to the Internet, printers, file servers, and others. A network is a multipurpose connection, which allows a single computer to do more.

Computer network, two or more computers that are connected with one another for the purpose of communicating data electronically. Besides physically connecting computer and communication devices, a 

network system serves the important function of establishing a cohesive architecture that allows a variety of equipment types to transfer information in a near-seamless fashion.

Computer communication may occur through wires, optical fibres, or radio transmissions. Wired networks may use shielded coaxial cable, similar to the wire connecting a television to a videocassette recorder or an antenna. They can also use simpler unshielded wiring with modular connectors similar to telephone wires. Optical fibres can carry more signals than wires; they are often used for linking buildings on a college campus or corporate site and increasingly for longer distances as telephone companies update their networks.

lan computer

A LAN computer network that spans a relatively small area. Most often, a LAN is confined to a single room, building or group of buildings, however, one LAN can be connected to other LANs over any distance via telephone lines and radio waves.

Networking in home, office. Networking in school, laboratory, university campus. Networking between two computers. Wi-Fi 

A local-area network (LAN) connects the computer hardware in a localized area such as an office or home. Typically, LANs use wired connections to link the computers to each other and to a variety of peripheral devices such as printers. ... LAN users can communicate with each other by chat or email.

It is a wireless network technology that allows computers and other devices to be connected to each other into a LAN and to the Internet without wires and cables. WiFi is also referred to as WLAN, which stands for wireless LAN, and 802.11, which is the technical code for the protocol.

manage wifi connections

The best and easiest way to work with wireless networks in Windows is to use the NSM WiFi Management which is integrated in NetSetMan.

WiFi profiles can be created, edited, rearanged, deleted, exported, and imported. The Authentication and Encryption settings (WPA2, WPA, WEP, Shared, Open) as well as visibility, connection and ad-hoc settings can be freely adjusted.

WiFi networks that are in range can be analysed (MAC address, channel, RSSI, signal quality, etc.) and connected to.

Manage wifi connections Your Wi-Fi Networks Using Windows 7

ByAustinLast Updated on July 22, 2019

This guide will show you the ropes for managing wireless networks with the new changes in Windows 7.

With Windows 7, Microsoft vastly upgraded how Wireless networks are handled.  If you consider the tremendous growth of wireless over the last five years, it’s easy to understand why this upgrade was a shoo-in.  This groovy guide will show you the ropes for managing wireless networks with the new changes in Windows 7.

How To Manage Wireless Networks In Windows 7

If you have a wireless network card installed, an icon will display in the windows system tray.  You can Click this icon to view available networks and quickly access the Network and Sharing Center.

manage networks from the windows 7 system tray

From the network and sharing center, the first stop is the wireless network management screen.  To get there Click Manage wireless networks from the left sidebar.

Alternatively, you can access this from the Start menu by Typing manage wireless into the search box and Clicking the Manage wireless networks control panel link.

manage wireless networks control panel or to  manage Wi-Fi connections start menu shortcut

Now we’re on the screen we want to be, the control panel section titled Manage Wireless Networks.  Listed will be all of the wireless networks that Windows 7 has connected to and saved the connection data for.  From here you can do quite a few different things. Just to list a few:

Adjust network priority by moving networks up or down on the list

Adjust adapter properties

Add new networks

Remove existing networks

Adjust profile types

If you have multiple users on your computer and security is an issue, the first thing you’ll want to do is Click Profile types and adjust the settings in there.

adjust wireless network settings

If security isn’t a problem the best option to choose would be “Use all-user profiles only (recommended)” – it depends on what network you are connecting to and the circumstances. But if you want to keep other users on your computer from accessing the same networks, then set the profile type to “Use all-user and per-user profiles.”

manage wifi router

To manage Wi-Fi router WAN links that serve them are usually the most expensive part of the network, and managing bandwidth allocation can be complex. Over-subscribing to bandwidth could mean that the company is paying for more bandwidth than required and under-subscribing could result in congestion and unacceptable network performance. WAN monitoring and Router monitoring thus become very critical to not just day-to-day productivity but also to a company's bottom-line. Network managers will need to optimize the quality of service by balancing throughput, committed information rate (CIR) and burst rate with congestion, response time, and discards. Some of the WAN monitoring challenges include optimizing bandwidth allocations, ensuring high network availability, quickly resolving WAN problems, capacity planning for future requirements, minimizing recurring costs on WAN links, identifying high traffic utilization sources and spotting & updating problematic legacy routers.

By proactively monitoring link latency & link errors and assigning threshold alerts to these, you can identify degradations early and avoid costly downtime. And what's worse than your links going down? Not knowing that they are! Op Manager alerts you whenever a link goes down. Alerts can be sent as Emails or text messages which contain details on thresholds breached and relevant link details eg. the "circuit ID" which allow the Administrator to quickly pinpoint unavailable links.

OpManager's reporting functionality also provides you with a detailed availability report of all your interfaces. You can use these reports to cross-check whether your SLAs are being met.

enterprise wifi solution

Home Wi-Fi setups usually consist of a modem provided by the ISP and a router with enough power to handle internet use in a home of average size. Regular browsing, gaming and streaming are all supported well as long as multiple users don’t demand large amounts of bandwidth at the same time.

Enterprise wifi solution use slightly different protocols and management methods than consumer networks, and the equipment is able to support larger loads without suffering from dropped signals or tapering off into dead zones.

Access is controlled by an administrator to ensure only authorized users can connect. In some ways, it resembles a scaled-up version of home Wi-Fi designed to handle the higher demands of businesses and public institutions.

Managed wifi services

Managed WiFi services is a business solution that enables an organization to outsource to a third-party vendor the tasks involved in designing, procuring, installing, maintaining, monitoring and/or upgrading a WiFi network.

It is a Seamless and easy access for both private and guest networks to maximize customer engagement. Distributed enterprises are complex organizations with complex networks composed of many parts, from 

access points to firewalls to industry-related software and applications. Managing Wi-Fi infrastructure in a distributed enterprise can quickly overwhelm IT teams already strained with managing the growing demands of the various stakeholders in the enterprise.

IT teams are often under-staffed and not sufficiently equipped to deal with the rapid pace of change in equipment, upgrades, protocols, firmware and software patches, security signatures and the numerous issues arising from managing so many different RF environments, including maintaining service level requirements at all times. Outsourcing Wi-Fi to an experienced and trusted Managed Service Provider (MSP) makes business sense as it provides many benefits

managed wifi

Managed WiFi (Wireless LAN) provides private wireless access for employees and a public WiFi network for guests in one fully managed, end-to-end solution. The service includes built-in security and handles over 100 users per access point.

Managed WiFi provides WiFi internet access for guests, residents and employees throughout a property. The design typically include devices such as wireless controllers, wireless access points, switches and extensive cabling.

Residential Managed WiFi (cloud-enabled WiFi) is a remote maintenance and support model for home WiFi networks. Managed WiFi for the home allows consumers and their service providers to remotely troubleshoot and improve network performance, utilizing cloud-based monitoring and administrative tools.